HMRC to develop a new online service to support the UK Carbon Border Adjustment Mechanism
HMRC is developing a new online service to support the introduction of the UK Carbon Border Adjustment Mechanism (CBAM). As part of this work, FIS has been approached to invite businesses affected by CBAM to take part in user research that will help shape how the service works before it goes live.
HMRC are looking for support from with businesses of different sizes and sectors to ensure the new service is practical, intuitive and reflects real operational needs.
About the research sessions
- Sessions will run 16–20 March 2026, with further opportunities between March and July.
- Each session will last for up to 60 minutes.
- Sessions will be held online via Microsoft Teams or face-to-face.
- Participants will be asked to try early stage designs of the service and provide feedback to HMRC researchers.
If you are interested in taking part, please complete the short form below by 12pm on Wednesday 11 March 2026.
https://forms.gle/hQrGBvfnyGtzKBqE8
Your input will play a valuable role in shaping a service designed to support businesses as CBAM is introduced. We would be grateful for your participation and expertise.
If you have any questions about this, please contact the User Researcher, James Bynner on james.bynner@digital.hmrc.gov.uk




