Quality, Safety and Compliance at the heart of all we do

FIS actively promotes good practice in the interiors sector to enable clients to achieve the high quality projects to which they aspire. Part of our mission is to raise, maintain and ensure continuity of standards and to be a source of quality membership, giving specifiers peace of mind that the FIS member they engage will provide excellent service and results. All FIS Members are vetted on application and at regular intervals. Contractor members must submit projects to support FIS Site Audits.

The FIS Vetting Process

Membership is not automatic and applicants are subject to strict vetting procedures (built around the concept of organisational capability and the FIS PPP (Product Process People) Quality Framework). Not only are members vetted on application, they are vetted every three years to ensure that they continue to meet the high standards FIS demands. Ongoing vetting comprises an on-site assessment, plus a detailed documentary review.

Vitally they are also plugged into a compliance network and gives access to core standards, provides regular updates and develops best practice guidance to support compliance with Regulations.

The FIS Code of Conduct

FIS members have signed up to deliver acceptable standards of workmanship and ethical trading.

On application each member company agrees to a focussed business audit to ensure that they are operating in a compliant and ethical manner. In the case of contractors, construction sites are visited to assess quality of supervision and workmanship. Members are periodically re-audited to ensure that standards are maintained and that they continue to uphold the FIS Code of Conduct.

As part of the audit, guidance and resources are offered in key areas such as Health and Safety, Technical Compliance and Contract Management.

The aim is to:

Maintain standard for responsible working within the community and help members to achieve it
Promote and encourage standards and quality in the industry
Ensure the FIS logo is recognised as a mark of quality, so that customers can specify FIS members with confidence.

The FIS code of conduct requires members:

To ensure conversant with and adhere to the relevant current British, European and International Standards and other relevant technical standards, regulations and practices that underpin compliant working.
To conduct business in a manner that will reflect credit on the FIS Community.
To adhere to acceptable standards of customer care and reasonable and responsible supply chain management.
To adhere to the requirements of the FIS complaints process.
To adopt and commit to the principles and practices laid down in FIS guidance and exercise high standards of business practice and workmanship communicating them effectively within your team.
To ensure organisational and workforce competence can be demonstrated.
Ensure that products or systems are tested and/or comply with the recognised standards specified by the client or statutory authorities.
Not knowingly mislead others by fact or implication as to the performance of products or systems.
To hold required levels of statutory or appropriate insurance.
To operate an effective health and safety policy and have a current health and safety policy statement.
To keep records of all RIDDOR reportable accidents and provide annual accident statistics to FIS when requested.
To have and implement an appropriate environmental policy statement.
To display wherever practical the FIS Accredited Member Logo or FIS Associate Member Logo (as applicable) on its premises, website, business stationery and brochures.
To make this FIS Code of Conduct available for inspection.

If you are working with an FIS Member and do not believe they are adhering to this code, please contact the FIS via info@thefis.org or telephone 0121 707 0077. You can view our Complaints and Appeals Procedure here.

Find an Accredited FIS member

The FIS Membership comprises Main Specialist Fit-out Contractors, Specialist Sub Contractors, Manufacturers and Suppliers and Service Providers that support the design and delivery of projects. Find a member by category, location and project type via the button below.

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The FIS Acoustic Verification Scheme

Over and above vetting and, in a bid to curb growing incidents of ‘passing off’ and intervene to improve comparability of information in the glazed partitions and operable wall market, the FIS Membership has teamed up with Cundall Acoustics to develop an acoustic test certificate verification scheme. The scheme takes test data and reports and runs a series of checks to verify information is accurate and genuine.

Find out more about the FIS Acoustic Verification Scheme

Further information

Meet the FIS Team
Find out more about membership of the FIS and how you could benefit.