FIS members should be aware that there is currently a substantial call waiting time when telephoning the CSCS call centre run by CITB.

We have heard reports of callers being left on hold for over an hour and/or being disconnected from the call when trying to renew or obtain new Construction Skills Certification Scheme cards.

Are you currently experiencing problems in trying to contact CSCS?

  • Yes - by telephone (100%, 5 Votes)
  • Yes - by email (0%, 0 Votes)

Total Voters: 5

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A CSCS spokesperson said: “We apologise for the increased length of time it has taken to answer calls and are working with CITB to introduce a number of measures to bring call wait times back to acceptable levels. In the meantime, we ask our customers to bear with us. Our busiest times are between 12pm to 2pm, and 4pm to 6pm. Cardholders who call outside of these times will have a shorter wait on the phones.”

If you have a general question relating to CSCS you can use the new webchat service on the CSCS website; simply wait for the Web Chatbox to appear on the CSCS website, submit your question and a member of the team will assist you.

If your question relates to an ongoing application, you will have to contact the CSCS team by calling 0344 994 4777 or emailing

For those inquiring about replacing their CRO cards, please visit This webpage will explain all you need to know about replacing your CRO card.

Alternatively, for anyone wanting to know what card they can apply for, please use the Card Finder tool on the CSCS website:


Could members who are experiencing any problems please let FIS know by emailing