From 26 August 2021, employers or their training providers must add a unique email address when adding an apprentice record to the apprenticeship service.

Without a unique apprentice email address, employers or their training providers will not be able to save or approve the apprentice record, so funding cannot be allocated.  Once the email address is added to the account, the apprentice will receive an email invitation to create a ‘My apprenticeship’ account.

What is a ‘My apprenticeship’ account?

‘My apprenticeship’ accounts are a new service that will improve the onboarding process for apprentices.  An account will allow apprentices to:

  • confirm their apprenticeship details are correct as the apprenticeship starts
  • access guidance on what is expected of them, their training provider and their employer
  • access additional support
  • access and review their apprenticeship details throughout the apprenticeship

It will not impact the apprentice’s start date or apprenticeship funding if the apprentice does not create an account or confirm their apprenticeship details.  However, employers and their training providers should encourage their apprentices to complete these tasks to ensure a quality apprenticeship experience.

Key actions

Employers and their training providers need to collect a unique email address for each apprentice they will be adding to the apprenticeship service from 26 August 2021.

Access support

If employers require support using the apprenticeship service, they can watch the Education and Skills Funding Agency (ESFA) how-to videos, check the advice on or visit the ESFA help portal.  From the help portal they can access help articles, webchat with an adviser, call (08000 150 600) or text (07588 690018) the helpline, or email the ESFA helpdesk.