Website Hadley Building Products

To take ownership of and respond to specification requests both written & verbal relating to Hadley Structural & Drylining products and systems.  Engaging at enquiry level with Architects, Main Contractors, Sub-contractors to advise and develop the best solution or solutions using Hadley Structural & Drylining products.  Managing the customer through the Review and Solution stages of the Sales process to reach the pricing opportunity.

To become a technical expert in Hadley Structural & Drylining products and systems, supporting the development of business in this key market sector.


The job holder should:

  • Provide technical support to the sales team to achieve the sales revenue plan of growth and increased market share, revenue, profit, and ROI.
  • Support both the sales team in doing so build and maintain industry and competitor knowledge.
  • Provide written and/or verbal internal technical support to external customers providing data, information, or redirecting them to the correct party and ensuring pertinent data is capturing within the CRM platform.
  • Assist in the development, creation, management, storage and control of project pack and specification templates and other critical project design data.
  • Assist in the testing, assessment and development regime to ensure Hadley system offerings have complete technical substantiation that is fit for purpose for both the market and Hadley Group.
  • Identify opportunities for and carry out product development within the market sector.
  • Working alongside the sales team to establish productive, professional relationships with key customer personnel across the levels of the hierarchy to ensure maximum customer integration and information flow.
  • Support Strategic Marketing in the execution of local market research, competitor, and customer surveys.
  • Promote and sharing knowledge related to the specification market with both the wider team and the Group as a whole.
  • Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
  • Seek active membership and participation with relevant trade groups and associations.
  • Support marketing of technical data (website content, brochures, seminars, trade shows etc…)
  • Keep abreast of competitors technical offerings, and benchmark best practice.
  • Any other duties within the capability of the job holder


External: Customers, design & architectural community, developers, sub-contractors, suppliers, consultants

Internal: All levels within all divisions


Areas: Within the UK & international group sites as required

Frequency: Frequent, Full UK driving license is required, with any offences declared to the company


Education and Qualification(s)

Degree level within relevant field, or relevant specific experience preferred.


  • Technical understanding of SFS and drylining systems of build products and system requirements
  • Relevant experience of specification management
  • Analytical skills and technical problem solving
  • Capable of understanding architectural drawings
  • Customer technical support
  • Experience within building product manufacturers, sub contractors, and/or distribution.

Language(s) & level: Fluent English


Core competencies (Technical)

  • PC literate to a high degree of competency
  • Risk assessment
  • Able to create and develop technical specifications and documentation
  • Able to read, understand and interpret architectural, & engineering drawings
  • Keen understanding of buildability

Core competencies (Job related)

  • Able to create innovative solutions
  • Excellent problem-solving skills
  • Exercise substantial initiative/judgement in work methods and interpreting goals
  • Appreciation of production costs including waste, downtime, scrap, and re-work
  • Communicates with clarity and demonstrate excellence in approach to work and people activities
  • Strong organisation, communication, and planning skills
  • Ability to manage a wide variety of activities at the same time
  • Able to work cross functionally and collaboratively with many stakeholders
  • Troubleshooting skills
  • Optimises work processes
  • Able to identify and mitigate risks
  • Cost conscious
  • Able to work under pressure and meet tight deadlines
  • Self-supervising


  • Demonstrates commitment to corporate values
  • Good work ethic/reliable
  • Optimistic and open to change
  • Methodical – practical analytical skills
  • Willing/able to travel abroad and to other sites within UK
  • Civil, courteous, and co-operative to colleagues, clients, and suppliers
  • Maintain standard of dress & personal hygiene acceptable to the company
  • Energy and Drive for results
  • Acts with honour and integrity
  • Customer focus
  • Able to work with new technologies.
  • Communicate clearly and professionally with all levels of company personnel both written and verbally
  • Must be systematic and focused on detail when carrying out duties
  • Must have a professional appearance and attitude i.e. promoting the group vision and policy
  • Promotes the company at all times.

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