Following the launch of the CSCS’s new online application service on 9 December, the site has experienced some technical issues resulting in increased card processing times for some applicants.
Alan O’Neile, Head of Communications at CSCS said: “In most cases cardholders can apply online for their own CSCS card without any issues. These cards are generally processed and delivered within 3-5 working days.
“However, employers applying online for cards on behalf of their employees may be experiencing problems. CSCS is working hard to fix these issues and we apologise for any inconvenience caused.”
In the meantime, CSCS has issued some advice to assist with card applications:
There are several issues with the employer application process. These include:
- Applications not saving
- Missing applications
- Cards not processed/delivered
Our team is working to resolve these issues. In the meantime, please apply as normal and your applications will be processed, and cards delivered within 10 days
Non urgent employer applications:
If you are an employer and your applications are not urgent, CSCS request that you wait until the issues with the employer application system have been resolved. Your assistance here would be greatly appreciated.
Several issues have been reported with the renewal of existing CSCS cards. CSCS recently confirmed the renewals issue is now resolved. Individual applicants wishing to renew an existing card can now proceed with their applications. Please note that there are some cards which cannot be renewed. For further information visit the New Not Renew webpage.
All applications currently require a passport style photo to be submitted. This is a temporary measure that will be resolved soon.
When fixed, applicants will not be required to submit a photo. The photo taken during the CITB Health, Safety and Environment test will automatically be uploaded during the application process.
CSCS will continue to keep the industry updated via their website and Twitter account.