FIS is delighted to announce the appointment of Michelle Armstrong as Head of Membership. The role has been newly created in support of the company’s growth strategy, achieved by the development of a programme of member engagement and recruitment activities.

Michelle has over two decades of experience in the construction industry, having worked for the Construction Industry Training Board (CITB) since 2000. She is a skilled and practised Company Development advisor, making her FIS’ clear choice to fulfil the new position of Head of Membership.

In her new role, Michelle will continue to develop the company’s growth strategy by developing and leading a programme of member engagement and recruitment activities. She has most recently worked as an Area Delivery Manager for CITB, ensuring she brings a wealth of organisational experience to the new role in addition to her recruitment background.

Michelle’s extensive career in construction has given her great insight into the sector, allowing her to understand how the industry operates and the obstacles faced by members. This understanding will be fundamental to her new role, as she will help to overcome these systemic challenges.

The role will see Michelle at the forefront of ensuring that FIS is a dynamic and growing membership community, alert and responsive to the challenges members face and delivering effective and practical support.

Working with the FIS Community in this new role, Michelle will lead the company’s efforts to strengthen relationships with members through improved account management and formulating an effective regional strategy, ensuring member retention remains exceptional and FIS continues to attract new members and grow.

Michelle commented: “After 21 years working for CITB and navigating the challenges of the construction industry, I am delighted to be joining FIS. I look forward to working with colleagues in continuing to provide a first-class service to our members, as well as extending our influence to new members.”

Commenting on the new appointment, FIS CEO Iain Mcilwee said:  “We are excited to have Michelle join the team, she builds a wealth of experience in developing and managing relationships.  FIS is a Membership body and a voice for the sector – to be effective we need to engage with our members, to listen and ensure that they are accessing all we have to offer and matching our resources to meeting their challenges head on.   The organisation has been steadily growing and it is the right time that we bring someone in to help us to better structure and manage relationships, to support ongoing growth built on a foundation of active engagement, open communication and dynamic support.“

For further information or for any questions please contact the FIS at or call 0121-707-0077.